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Listening skills in the workplace and how to learn listening skills
 

Listening is more difficult than talking!
 

In effective communication we have to express our feelings,our wants,  thoughts and opinions clearly. We also have to  listen and understand what others communicate to us.
 

With efforts listening skills can be developed!
Benefits of being a good listener
Fewer errors in verbal communications
Greater understanding of speakerís concern
Better solutions to those concerns
Others will sense your support
 

There are several techniques for improving your Listening skills
Restating
Restating involves repeating back either words, sentences or phrases which the other person has used.
It is an effective way of confirming what has been understood.
 

Paraphrasing
Paraphrasing is the skills of rephrasing what you understand to be the core message of the senderís communication.
It is effective ways of letting the other person know that you understand his/her concern from his/her point of view.
 

Summarizing
Summarizing are essentially longer statements and they represent the salient aspects of the speakerís message in an organized way.
 

Summary
Stop talking. You cannot listen if you are talking
Put the talker at ease. Let him/her feel free to talk
Show to the sender that you want to listen
Do not act busy. Show interest
 

Remove Distraction
Empathize with the sender. Be Patient
Allow plenty of time. Do not interrupt
 

Hold your temper. Do not make premature evaluation
Go easy on arguments and criticisms
Ask Questions. This is active Listening

 

Workshops /Training

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