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Customer Service How to handle tactfully a customer who caused the problem


Use empathy

Acknowledge the feelings of the customer

Listen carefully

Do not make the response of the customer personal

Be objective and stay objective

Take responsibility

Show urgency

Be a part of the solution

Do not make yourself a part of the problem

Involve the customer in the solution

Form an action plan

Involve other stake holder in the solution.

Follow up

 

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Tips for dealing with angry and unhappy customers customer handling angry customer customer service customer care customer service skills customer support customer relations customer satisfaction

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