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What makes a good customer service manager?

Workshop on Exceptional Customer Service - Chennai

Good and Effective Customer Service is important for all businesses.

Customer Service has direct impact on customer loyalty

The higher quality customer service you provide - the higher level of customer satisfaction which will in turn translate into repeat business and more business and revenue.

Who should attend:

Anyone who deals directly with a business or organizationís customers.

Contents

Building Customer Rapport and Good Will

Dealing With Difficult Customers

Handling Problems And Complaints

How to avoid the most common listening mistakes people make on the telephone

How to avoid the words that trigger negative, unhappy reactions

How To Be A Customer Service Superstar

How To Communicate With Customers

How to deal with Customers who arenít fluent in English

How to deal with personal verbal attacks

How to deal with unhappy, irrational, angry and upset customers

How to explain company policy in a way that wonít put customers on the defensive

How to get the information you need from telephone callers without offending them

How to handle it when several customers want your attention at the same time

How to handle overly talkative customers without hurting their feelings

How to keep from being intimidated by overbearing customers

How to keep yourself energized, motivated and positive

How to look good and sound wonderful even when you feel awful

How to make an immediate good first impression

How to make every customer feel important

How to repair a damaged customer relationship

How to say no when you have to without arousing resentment

How to sound polished, positive and professional on the telephone

How to spot opportunities for turning complaining customers into lifetime customers

How to use a customerís name and how to avoid overdoing it

How to use words that trigger positive, good feelings

How to wind up every customer transaction on a positive note

How to work well with the other departments in your company

How you say it is just as important as what you say how to hear yourself as others hear you

Projecting a Professional Image

Recognizing the root sources of most misunderstandings and customer conflicts

The  principal reasons customers complain and how to handle each one

Ingredients for making customers happy

What specific words and phrases make customers trust and like you

What to do when a customer questions your authority

What to do when you are confronted with someone who is rude and abusive

What to do when you feel yourself becoming angry with a customer

What to do when youíre about to blow up at a customer

What words and actions signal a ready to help attitude that makes customers feel good

Which people skills make a difference for customer service

 

What makes a good customer service manager and customer service solutions

 Customer Service Training  Chennai Tamilnadu  Bangalore Hyderabad Coimbatore Trichy Kerala Andhra  Karnataka

Duration: 1 day

Investment : INR 4950.00 per participant .
Fees includes lunch, tea, certificate etc.
 

For details and registration:
Please write to askten@gmail.com or call 98403 21928.

Organizations are invited to nominate their employees for the workshop.
 

Limited Seats. Kindly register and confirm at the earliest.

Faculty: S.Swaminathan
S.Swaminathan is a Soft Skills Trainer, HRD Consultant, Motivational Speaker, Author and Director Ė Asktenali Technologies. He has held several senior management positions in the Information Technology Industry.
Thousands have benefited through his seminars, workshops and lectures on Leadership, Management, and Personality Development related topics conducted for students, professionals and faculties of educational institutions.
 

customer service software customer service outsourcing

Advanced Negotiation Skills
 

Developing Management Skills

For Secretaries, Administrative Staff, Executives and Assistants
 

HR Interviewing Selection Skills & Appraisal Management
 

Business Writing Skills
 

Personality Development and Corporate Etiquette
 

Exceptional Customer Service
 

Time and Task Management

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