Soft Skills Training, NEET 2018 GK For Exams Chennai, Bangalore, Hyderabad, Kerala,  India, Corporate Training ,Effective Leadership, Soft Skills Training,  Supervisory Skills, Managerial skills, Behavioral Skills Training, Business Communication, Business Etiquette Training, Coaching and Mentoring, Conflict Resolution and Problem Solving, Corporate and Business Etiquette, Corporate Etiquette, Corporate Training, Creativity and Innovation, Customer Care Training, Customer Satisfaction, Customer Service, Developing IPR Skills, Effective Communication skills, Effective Leadership, Effective Meeting Skills, Email and Telephone Etiquette, Emotional Intelligence and Stability, Ethics and Values, Ethics in Business, Faculty Development Program, Fear Management, Grooming and Self Management, Improving Sales Skills, Interpersonal Skills Training, Life Skills Training, Management Skills for Office Staff, Managerial Skills Training, Managing Change, Managing Difficult People, Marketing and Sales Training, Motivation, Negotiation Skills, Office Management Training, People Skills Training, Personal Effectiveness, Personality Development, Positive Attitude, Presentation Skills Training, Selection and Interviewing Skills, Soft Skills for Managers, Soft Skills for Techies, Soft Skills Training, Stress Management, Supervisory Skills Training, Team Building and Team Work, Time Management, Work and Life Balance  People skills, Life Skills, Personality Development, Effective Communication, Transformation, Goal Setting, Motivation, Innovation & Creativity, Decision Making & Problem Solving Techniques, Self Esteem and Self, Confidence, Interpersonal Skills, Transactional Analysis, Team Building / Team Handling ,Team Work, Time Management, Stress, , Health and Happiness, Corporate and Business Etiquette, Work Place etiquette, Negotiating skills, Mentoring & Coaching, Supervisory, Skills, Sales & Marketing, Work and Life balance, Cross Cultural Etiquette
 
 

Professionals

Finance

Students

LAW

Workshop on Exceptional Customer Service - Chennai

Good and Effective Customer Service is important for all businesses.

Customer Service has direct impact on customer loyalty

The higher quality customer service you provide - the higher level of customer satisfaction which will in turn translate into repeat business and more business and revenue.

Who should attend:

Anyone who deals directly with a business or organization’s customers.

Contents

Building Customer Rapport and Good Will

Dealing With Difficult Customers

Handling Problems And Complaints

How to avoid the most common listening mistakes people make on the telephone

How to avoid the words that trigger negative, unhappy reactions

How To Be A Customer Service Superstar

How To Communicate With Customers

How to deal with Customers who aren’t fluent in English

How to deal with personal verbal attacks

How to deal with unhappy, irrational, angry and upset customers

How to explain company policy in a way that won’t put customers on the defensive

How to get the information you need from telephone callers without offending them

How to handle it when several customers want your attention at the same time

How to handle overly talkative customers without hurting their feelings

How to keep from being intimidated by overbearing customers

How to keep yourself energized, motivated and positive

How to look good and sound wonderful even when you feel awful

How to make an immediate good first impression

How to make every customer feel important

How to repair a damaged customer relationship

How to say no when you have to without arousing resentment

How to sound polished, positive and professional on the telephone

How to spot opportunities for turning complaining customers into lifetime customers

How to use a customer’s name and how to avoid overdoing it

How to use words that trigger positive, good feelings

How to wind up every customer transaction on a positive note

How to work well with the other departments in your company

How you say it is just as important as what you say how to hear yourself as others hear you

Projecting a Professional Image

Recognizing the root sources of most misunderstandings and customer conflicts

The  principal reasons customers complain and how to handle each one

Ingredients for making customers happy

What specific words and phrases make customers trust and like you

What to do when a customer questions your authority

What to do when you are confronted with someone who is rude and abusive

What to do when you feel yourself becoming angry with a customer

What to do when you’re about to blow up at a customer

What words and actions signal a ready to help attitude that makes customers feel good

Which people skills make a difference for customer service

 

Duration: 1 day

Investment : INR 4950.00 per participant .
Fees includes lunch, tea, certificate etc.
 

For details and registration:
Please write to askten@gmail.com or call 98403 21928.

Organizations are invited to nominate their employees for the workshop.
 

Limited Seats. Kindly register and confirm at the earliest.

Faculty: S.Swaminathan
S.Swaminathan is a Soft Skills Trainer, HRD Consultant, Motivational Speaker, Author and Director – Asktenali Technologies. He has held several senior management positions in the Information Technology Industry.
Thousands have benefited through his seminars, workshops and lectures on Leadership, Management, and Personality Development related topics conducted for students, professionals and faculties of educational institutions.
 

Workshops and Seminars
NEET 2018 GK Entrance Exams Training Motivational Speaker Swaminathan Soft Skills Training, NEET 2018 GK For Exams Chennai, Bangalore, Hyderabad, Kerala,  India, Corporate Training ,Effective Leadership, Soft Skills Training,  Supervisory Skills, Managerial skills, Behavioral Skills Training, Business Communication, Business Etiquette Training, Coaching and Mentoring, Conflict Resolution and Problem Solving, Corporate and Business Etiquette, Corporate Etiquette, Corporate Training, Creativity and Innovation, Customer Care Training, Customer Satisfaction, Customer Service, Developing IPR Skills, Effective Communication skills, Effective Leadership, Effective Meeting Skills, Email and Telephone Etiquette, Emotional Intelligence and Stability, Ethics and Values, Ethics in Business, Faculty Development Program, Fear Management, Grooming and Self Management, Improving Sales Skills, Interpersonal Skills Training, Life Skills Training, Management Skills for Office Staff, Managerial Skills Training, Managing Change, Managing Difficult People, Marketing and Sales Training, Motivation, Negotiation Skills, Office Management Training, People Skills Training, Personal Effectiveness, Personality Development, Positive Attitude, Presentation Skills Training, Selection and Interviewing Skills, Soft Skills for Managers, Soft Skills for Techies, Soft Skills Training, Stress Management, Supervisory Skills Training, Team Building and Team Work, Time Management, Work and Life Balance  People skills, Life Skills, Personality Development, Effective Communication, Transformation, Goal Setting, Motivation, Innovation & Creativity, Decision Making & Problem Solving Techniques, Self Esteem and Self, Confidence, Interpersonal Skills, Transactional Analysis, Team Building / Team Handling ,Team Work, Time Management, Stress, , Health and Happiness, Corporate and Business Etiquette, Work Place etiquette, Negotiating skills, Mentoring & Coaching, Supervisory, Skills, Sales & Marketing, Work and Life balance, Cross Cultural Etiquette Soft Skills Training, NEET 2018 GK For Exams Chennai, Bangalore, Hyderabad, Kerala,  India, Corporate Training ,Effective Leadership, Soft Skills Training,  Supervisory Skills, Managerial skills, Behavioral Skills Training, Business Communication, Business Etiquette Training, Coaching and Mentoring, Conflict Resolution and Problem Solving, Corporate and Business Etiquette, Corporate Etiquette, Corporate Training, Creativity and Innovation, Customer Care Training, Customer Satisfaction, Customer Service, Developing IPR Skills, Effective Communication skills, Effective Leadership, Effective Meeting Skills, Email and Telephone Etiquette, Emotional Intelligence and Stability, Ethics and Values, Ethics in Business, Faculty Development Program, Fear Management, Grooming and Self Management, Improving Sales Skills, Interpersonal Skills Training, Life Skills Training, Management Skills for Office Staff, Managerial Skills Training, Managing Change, Managing Difficult People, Marketing and Sales Training, Motivation, Negotiation Skills, Office Management Training, People Skills Training, Personal Effectiveness, Personality Development, Positive Attitude, Presentation Skills Training, Selection and Interviewing Skills, Soft Skills for Managers, Soft Skills for Techies, Soft Skills Training, Stress Management, Supervisory Skills Training, Team Building and Team Work, Time Management, Work and Life Balance  People skills, Life Skills, Personality Development, Effective Communication, Transformation, Goal Setting, Motivation, Innovation & Creativity, Decision Making & Problem Solving Techniques, Self Esteem and Self, Confidence, Interpersonal Skills, Transactional Analysis, Team Building / Team Handling ,Team Work, Time Management, Stress, , Health and Happiness, Corporate and Business Etiquette, Work Place etiquette, Negotiating skills, Mentoring & Coaching, Supervisory, Skills, Sales & Marketing, Work and Life balance, Cross Cultural Etiquette
Soft Skills Training, NEET 2018 GK For Exams Chennai, Bangalore, Hyderabad, Kerala,  India, Corporate Training ,Effective Leadership, Soft Skills Training,  Supervisory Skills, Managerial skills, Behavioral Skills Training, Business Communication, Business Etiquette Training, Coaching and Mentoring, Conflict Resolution and Problem Solving, Corporate and Business Etiquette, Corporate Etiquette, Corporate Training, Creativity and Innovation, Customer Care Training, Customer Satisfaction, Customer Service, Developing IPR Skills, Effective Communication skills, Effective Leadership, Effective Meeting Skills, Email and Telephone Etiquette, Emotional Intelligence and Stability, Ethics and Values, Ethics in Business, Faculty Development Program, Fear Management, Grooming and Self Management, Improving Sales Skills, Interpersonal Skills Training, Life Skills Training, Management Skills for Office Staff, Managerial Skills Training, Managing Change, Managing Difficult People, Marketing and Sales Training, Motivation, Negotiation Skills, Office Management Training, People Skills Training, Personal Effectiveness, Personality Development, Positive Attitude, Presentation Skills Training, Selection and Interviewing Skills, Soft Skills for Managers, Soft Skills for Techies, Soft Skills Training, Stress Management, Supervisory Skills Training, Team Building and Team Work, Time Management, Work and Life Balance  People skills, Life Skills, Personality Development, Effective Communication, Transformation, Goal Setting, Motivation, Innovation & Creativity, Decision Making & Problem Solving Techniques, Self Esteem and Self, Confidence, Interpersonal Skills, Transactional Analysis, Team Building / Team Handling ,Team Work, Time Management, Stress, , Health and Happiness, Corporate and Business Etiquette, Work Place etiquette, Negotiating skills, Mentoring & Coaching, Supervisory, Skills, Sales & Marketing, Work and Life balance, Cross Cultural Etiquette Current Affairs  Banking IBPS PO Clerical UPSC RAILWAYS CTET NDA CDS IAS SSC RRB gk 2017 bankers current affairs upsc gk today mcqs 6 months current affairs Soft Skills Training, NEET 2018 GK For Exams Chennai, Bangalore, Hyderabad, Kerala,  India, Corporate Training ,Effective Leadership, Soft Skills Training,  Supervisory Skills, Managerial skills, Behavioral Skills Training, Business Communication, Business Etiquette Training, Coaching and Mentoring, Conflict Resolution and Problem Solving, Corporate and Business Etiquette, Corporate Etiquette, Corporate Training, Creativity and Innovation, Customer Care Training, Customer Satisfaction, Customer Service, Developing IPR Skills, Effective Communication skills, Effective Leadership, Effective Meeting Skills, Email and Telephone Etiquette, Emotional Intelligence and Stability, Ethics and Values, Ethics in Business, Faculty Development Program, Fear Management, Grooming and Self Management, Improving Sales Skills, Interpersonal Skills Training, Life Skills Training, Management Skills for Office Staff, Managerial Skills Training, Managing Change, Managing Difficult People, Marketing and Sales Training, Motivation, Negotiation Skills, Office Management Training, People Skills Training, Personal Effectiveness, Personality Development, Positive Attitude, Presentation Skills Training, Selection and Interviewing Skills, Soft Skills for Managers, Soft Skills for Techies, Soft Skills Training, Stress Management, Supervisory Skills Training, Team Building and Team Work, Time Management, Work and Life Balance  People skills, Life Skills, Personality Development, Effective Communication, Transformation, Goal Setting, Motivation, Innovation & Creativity, Decision Making & Problem Solving Techniques, Self Esteem and Self, Confidence, Interpersonal Skills, Transactional Analysis, Team Building / Team Handling ,Team Work, Time Management, Stress, , Health and Happiness, Corporate and Business Etiquette, Work Place etiquette, Negotiating skills, Mentoring & Coaching, Supervisory, Skills, Sales & Marketing, Work and Life balance, Cross Cultural Etiquette
Soft Skills Training, NEET 2018 GK For Exams Chennai, Bangalore, Hyderabad, Kerala,  India, Corporate Training ,Effective Leadership, Soft Skills Training,  Supervisory Skills, Managerial skills, Behavioral Skills Training, Business Communication, Business Etiquette Training, Coaching and Mentoring, Conflict Resolution and Problem Solving, Corporate and Business Etiquette, Corporate Etiquette, Corporate Training, Creativity and Innovation, Customer Care Training, Customer Satisfaction, Customer Service, Developing IPR Skills, Effective Communication skills, Effective Leadership, Effective Meeting Skills, Email and Telephone Etiquette, Emotional Intelligence and Stability, Ethics and Values, Ethics in Business, Faculty Development Program, Fear Management, Grooming and Self Management, Improving Sales Skills, Interpersonal Skills Training, Life Skills Training, Management Skills for Office Staff, Managerial Skills Training, Managing Change, Managing Difficult People, Marketing and Sales Training, Motivation, Negotiation Skills, Office Management Training, People Skills Training, Personal Effectiveness, Personality Development, Positive Attitude, Presentation Skills Training, Selection and Interviewing Skills, Soft Skills for Managers, Soft Skills for Techies, Soft Skills Training, Stress Management, Supervisory Skills Training, Team Building and Team Work, Time Management, Work and Life Balance  People skills, Life Skills, Personality Development, Effective Communication, Transformation, Goal Setting, Motivation, Innovation & Creativity, Decision Making & Problem Solving Techniques, Self Esteem and Self, Confidence, Interpersonal Skills, Transactional Analysis, Team Building / Team Handling ,Team Work, Time Management, Stress, , Health and Happiness, Corporate and Business Etiquette, Work Place etiquette, Negotiating skills, Mentoring & Coaching, Supervisory, Skills, Sales & Marketing, Work and Life balance, Cross Cultural Etiquette Soft Skills Training, NEET 2018 GK For Exams Chennai, Bangalore, Hyderabad, Kerala,  India, Corporate Training ,Effective Leadership, Soft Skills Training,  Supervisory Skills, Managerial skills, Behavioral Skills Training, Business Communication, Business Etiquette Training, Coaching and Mentoring, Conflict Resolution and Problem Solving, Corporate and Business Etiquette, Corporate Etiquette, Corporate Training, Creativity and Innovation, Customer Care Training, Customer Satisfaction, Customer Service, Developing IPR Skills, Effective Communication skills, Effective Leadership, Effective Meeting Skills, Email and Telephone Etiquette, Emotional Intelligence and Stability, Ethics and Values, Ethics in Business, Faculty Development Program, Fear Management, Grooming and Self Management, Improving Sales Skills, Interpersonal Skills Training, Life Skills Training, Management Skills for Office Staff, Managerial Skills Training, Managing Change, Managing Difficult People, Marketing and Sales Training, Motivation, Negotiation Skills, Office Management Training, People Skills Training, Personal Effectiveness, Personality Development, Positive Attitude, Presentation Skills Training, Selection and Interviewing Skills, Soft Skills for Managers, Soft Skills for Techies, Soft Skills Training, Stress Management, Supervisory Skills Training, Team Building and Team Work, Time Management, Work and Life Balance  People skills, Life Skills, Personality Development, Effective Communication, Transformation, Goal Setting, Motivation, Innovation & Creativity, Decision Making & Problem Solving Techniques, Self Esteem and Self, Confidence, Interpersonal Skills, Transactional Analysis, Team Building / Team Handling ,Team Work, Time Management, Stress, , Health and Happiness, Corporate and Business Etiquette, Work Place etiquette, Negotiating skills, Mentoring & Coaching, Supervisory, Skills, Sales & Marketing, Work and Life balance, Cross Cultural Etiquette Soft Skills Training, NEET 2018 GK For Exams Chennai, Bangalore, Hyderabad, Kerala,  India, Corporate Training ,Effective Leadership, Soft Skills Training,  Supervisory Skills, Managerial skills, Behavioral Skills Training, Business Communication, Business Etiquette Training, Coaching and Mentoring, Conflict Resolution and Problem Solving, Corporate and Business Etiquette, Corporate Etiquette, Corporate Training, Creativity and Innovation, Customer Care Training, Customer Satisfaction, Customer Service, Developing IPR Skills, Effective Communication skills, Effective Leadership, Effective Meeting Skills, Email and Telephone Etiquette, Emotional Intelligence and Stability, Ethics and Values, Ethics in Business, Faculty Development Program, Fear Management, Grooming and Self Management, Improving Sales Skills, Interpersonal Skills Training, Life Skills Training, Management Skills for Office Staff, Managerial Skills Training, Managing Change, Managing Difficult People, Marketing and Sales Training, Motivation, Negotiation Skills, Office Management Training, People Skills Training, Personal Effectiveness, Personality Development, Positive Attitude, Presentation Skills Training, Selection and Interviewing Skills, Soft Skills for Managers, Soft Skills for Techies, Soft Skills Training, Stress Management, Supervisory Skills Training, Team Building and Team Work, Time Management, Work and Life Balance  People skills, Life Skills, Personality Development, Effective Communication, Transformation, Goal Setting, Motivation, Innovation & Creativity, Decision Making & Problem Solving Techniques, Self Esteem and Self, Confidence, Interpersonal Skills, Transactional Analysis, Team Building / Team Handling ,Team Work, Time Management, Stress, , Health and Happiness, Corporate and Business Etiquette, Work Place etiquette, Negotiating skills, Mentoring & Coaching, Supervisory, Skills, Sales & Marketing, Work and Life balance, Cross Cultural Etiquette

Disclaimer and Terms of Usage