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FAQs - What is Role of Customer Service and Support for Customer Experience

What is customer service?

Customer service means providing service to customers.

This service may be provided before, during or after a purchase.

Good customer service experience helps business increase sales and profits.

What is customer support?

It is customer service defined by support for proper and correct use of product or services.

This may involve support or assistance in planning, installation, maintenance, training, trouble shooting, upgrading or disposal of a product

 

Customer service may be provided by individuals or through automated process.

Online customer support is also being provided.

Artificial Intelligence (AI) is now used  for effective customer support.

IVR Interactive Voice Response are also used for providing customer support.

Good customer service is important for increasing sales and profits.

 Poor or bad customer service can lead to losing customers and business.

 

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