Refund and Cancellation Policy | Asktenali

Effective Date: November 8, 2025

Welcome to Asktenali.com, part of the Rising Stronger to Success™ powered by Asktenali global learning and motivational network.
This Refund Policy outlines the terms and conditions regarding payments, cancellations, and refunds for our online courses, workshops, consulting sessions, and digital content.

Please read this policy carefully before making a purchase or enrolling in any program.

🔹 1. General Overview

All purchases made on Asktenali.com are considered final, as most of our programs include immediate access to digital content, downloadable materials, and proprietary resources.
We aim to maintain transparency, fairness, and customer satisfaction while protecting the integrity of our digital offerings.

🔹 2. Refund Eligibility

Refunds may be considered only under the following specific conditions:

Duplicate Payment:
If you are charged twice due to a technical error, please contact us within 7 business days of the transaction. The duplicate payment will be refunded in full.

Technical Access Issues:
If you experience verified technical issues that prevent you from accessing purchased content, and our support team is unable to resolve them within 7 business days, you may be eligible for a refund.

Course Not Delivered:
If a scheduled live session, webinar, or workshop is cancelled by Asktenali, you may opt for a full refund or transfer to a future batch.

Refunds will not be issued for:

Completed courses or content already accessed/downloaded

Change of mind or lack of usage

Discounted or promotional offers

Expired course subscriptions

🔹 3. Digital Content & Intellectual Property

All digital materials provided under Rising Stronger to Success™ powered by Asktenali are intellectual property of Asktenali and Swaminathan Sankaran.
Once accessed, downloaded, or streamed, such materials are deemed consumed, making them ineligible for refund under digital goods laws.

🔹 4. Refund Process

To request a refund, please email asktenali@gmail.com with:

Your full name

Registered email address

Transaction ID or payment proof

Description of the issue

All refund requests are reviewed individually.
If approved, refunds will be processed within 7–14 business days via the original payment method (PayPal, Razorpay, Stripe, Credit/Debit Card, or Bank Transfer).

🔹 5. Cancellations

Live Events / Workshops: You may cancel participation up to 48 hours before the event start time to qualify for a transfer to another session (no cash refund).

Subscriptions / Memberships: You can cancel future renewals anytime from your account settings or by emailing support. However, charges already processed for the current billing period are non-refundable.

🔹 6. Third-Party Platforms

If you purchased a course, podcast subscription, or service through a third-party platform (such as YouTube, Udemy, Spotify, or partner websites), the refund and cancellation terms of that platform will apply.
Asktenali does not control or process refunds made through external providers.

🔹 7. Non-Refundable Services

The following services are strictly non-refundable:

One-on-one coaching or mentoring sessions

Consulting engagements once initiated

Custom corporate training modules

Certificates or digital credentials already issued

🔹 8. Dispute Resolution

In case of a dispute regarding a payment or refund, we encourage you to first contact us at asktenali@gmail.com for prompt resolution.
Any unresolved disputes will be subject to the jurisdiction of Chennai, India, under applicable laws.

🔹 9. Policy Updates

Asktenali reserves the right to modify or update this Refund Policy at any time to reflect changes in business, technology, or legal requirements.
Revised policies will be posted on this page with an updated effective date.

🔹 10. Contact Us

If you have questions or need assistance with your payment or refund, please reach us at:

📧 asktenali@gmail.com
🌐 www.asktenali.com
📍 Asktenali Technologies, Chennai, India

© 2025 Asktenali. Rising Stronger to Success™ is a trademark of Swaminathan Sankaran. All rights reserved.